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Understanding where to go for care can help you make a confident decision when symptoms arise.
If symptoms are severe or life-threatening, call 911 or go to the emergency room.
When you or a loved one needs medical care, choosing the right place matters. Emergency rooms and urgent care centers treat different levels of medical need, and understanding the difference can save time, reduce costs, and help you get the right care faster. Use the guide below to quickly determine whether urgent care or an emergency room is the best choice for your situation.
Do NOT choose urgent care if you have:
If symptoms are severe, sudden, or worsening, go to the emergency room right away. When your health is on the line, it’s always better to choose a higher level of care and get evaluated as soon as possible.

An emergency room provides hospital-level care for serious and life-threatening medical conditions. ERs are staffed and equipped 24/7 to evaluate, diagnose, and treat emergencies without delay.
If you’re experiencing severe or sudden symptoms—such as chest pain, stroke warning signs, difficulty breathing, or major injuries—go to the ER immediately.
Emergency rooms offer:

Urgent care clinics provide timely treatment for non-life-threatening illnesses and injuries that need prompt attention but do not require hospital-level emergency care.
They are a convenient option for common medical concerns when your primary care provider is unavailable. If symptoms become more severe, urgent care teams may refer you to the emergency room when needed.
Urgent care clinics commonly treat:
Urgent care is generally less expensive for minor medical issues. However, choosing urgent care for a true emergency can lead to delayed treatment, additional transfers, and higher overall costs.
If you’re unsure where to go, the emergency room is the safest choice.
Often lower out-of-pocket costs for minor conditions
Convenient for minor issues that need same-day care
Limited advanced testing for more serious symptoms
ER costs may be higher due to:
24/7 physician and clinical staffing
Advanced diagnostics and treatment capabilities
Hospital-level emergency services
Costs and services vary by location and insurance coverage. If you believe you’re experiencing an emergency, choose the ER.
Call 911 or go to the nearest emergency room immediately.



