Web Accessibility Policy

Effective Date: July 23, 2026

1. Our Commitment to Digital Accessibility

Physicians Premier Emergency Room and its affiliated entities (collectively, “Physicians Premier”) are committed to providing a website that is accessible to the broadest possible audience, including individuals with disabilities. We seek to provide meaningful access to the information, functions, and services available through mdpremier.com (the “Website”) and to support an inclusive digital experience for our patients, families, visitors, applicants, and community members.

2. Accessibility Goal and Standards

As our current accessibility target, we aim to design, develop, and maintain Website content that substantially conforms, where reasonably practicable, to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium. WCAG provides technical guidance for improving access for users with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Accessibility standards and technologies continue to evolve. Our reference to WCAG 2.2, Level AA reflects our current goal and does not represent a certification or guarantee that every page, document, feature, or third-party component will be fully accessible to every user or with every combination of browser, device, or assistive technology.

3. Ongoing Accessibility Efforts

Digital accessibility is an ongoing process. As part of our continuing efforts, we may use a combination of automated testing, manual review, user feedback, and remediation work to identify and address accessibility barriers. Our efforts may include:

4. Third-Party Content, Embedded Tools, and Legacy Documents

Some Website content or functionality may be supplied, hosted, or controlled by third parties, including maps, videos, social media features, employment platforms, patient portals, payment services, downloadable documents, or other embedded tools. We may have limited ability to control the accessibility of third-party content or platforms. We encourage our vendors to provide accessible services and will work to offer assistance or an alternative method of access when reasonably practicable.
Older documents or content created before current accessibility practices were adopted may not yet fully meet our accessibility target. We continue to evaluate and improve such content, particularly when it is actively used or requested.

5. Requesting Assistance or Reporting an Accessibility Barrier

If you have difficulty accessing any part of the Website, need Website content in an alternative format, or would like to report an accessibility concern, please contact us. To help us respond effectively, please provide the webpage address or a description of the content or feature involved, the nature of the difficulty, and the best way to contact you. Information about your browser, device, or assistive technology is helpful but not required.

We will make reasonable efforts to provide the requested information or service through an accessible communication method and to evaluate the reported barrier as promptly as reasonably practicable. Requesting accessibility assistance will not affect your ability to obtain emergency medical care or other services.

6. Emergency and Medical Communications

Do not use the accessibility contact information to request emergency assistance or time-sensitive medical advice. If you believe you may be experiencing a medical emergency, call 911 immediately or go to the nearest emergency room. General Website and email communications are not monitored continuously and do not create a provider-patient relationship.

7. Policy Updates

We may revise this Web Accessibility Policy as our Website, accessibility practices, technologies, or applicable standards evolve. The updated policy will be posted on the Website with a revised effective date.

8. Contact Information

If you have questions about the Website Accessibility Policy, need accessibility assistance, or would like to share feedback, please contact Physicians Premier Emergency Room, 4141 South Staples Street, Suite 101, Corpus Christi, Texas 78411; Phone: (361) 851-6626; Email: [email protected]; Website: mdpremier.com.